Return and Refund Policy
At NIJO Commissary, we are committed to satisfaction with every purchase. Understanding that circumstances may arise where a return is considered, we have outlined a straightforward process for returns and refunds.
Initiating a Return:
To begin the return process, please send a written request to NIJO Commissary detailing your intent to return an item. All correspondence should be directed to:
National Institute for Jail Operations
Attn: NIJO Returns
PO Box 1115, Midway, UT 84049
Return Resolutions Offered:
- Refunds to the original payment method
- Exchanges for items of equal value
Requesting a Refund:
Customers have 30 days from the purchase date to request a refund. To initiate a refund, please contact us with your order details and reason for the return. Our team will guide you through the process to ensure a smooth and satisfactory resolution.
Conditions for a Successful Return:
- Items must be returned in their original packaging
- Products should not be used or damaged
- A receipt or proof of purchase is required
Special Considerations:
- Sale and discounted items are NOT eligible for refunds
- Exchanges can be facilitated by contacting us directly
Return Address:
All returns should be sent to NIJO Returns at the address provided above.
Processing Time:
Return requests are processed within 14 days. We appreciate your patience as we ensure each case is handled with care.
Return Shipping:
The cost of return shipping is the customer’s responsibility. We recommend using a trackable shipping service to ensure the safe return of your item.
Contacting Us: For any questions regarding our Return & Refund Policy, do not hesitate to contact us.
Ongoing Support:
We are here to support you through every step of the return process. Our team is dedicated to ensuring your satisfaction and addressing any concerns that may arise.
