Return and Refund Policy

At NIJO Commissary, we are committed to satisfaction with every purchase. Understanding that circumstances may arise where a return is considered, we have outlined a straightforward process for returns and refunds.

Initiating a Return:

To begin the return process, please send a written request to NIJO Commissary detailing your intent to return an item. All correspondence should be directed to:

National Institute for Jail Operations

Attn: NIJO Returns

PO Box 1115, Midway, UT 84049

Return Resolutions Offered:

  • Refunds to the original payment method
  • Exchanges for items of equal value

Requesting a Refund:

Customers have 30 days from the purchase date to request a refund. To initiate a refund, please contact us with your order details and reason for the return. Our team will guide you through the process to ensure a smooth and satisfactory resolution.

Conditions for a Successful Return:

  • Items must be returned in their original packaging
  • Products should not be used or damaged
  • A receipt or proof of purchase is required

Special Considerations:

  • Sale and discounted items are NOT eligible for refunds
  • Exchanges can be facilitated by contacting us directly

Return Address:

All returns should be sent to NIJO Returns at the address provided above.

Processing Time:

Return requests are processed within 14 days. We appreciate your patience as we ensure each case is handled with care.

Return Shipping:

The cost of return shipping is the customer’s responsibility. We recommend using a trackable shipping service to ensure the safe return of your item.

Contacting Us: For any questions regarding our Return & Refund Policy, do not hesitate to contact us.

Ongoing Support:

We are here to support you through every step of the return process. Our team is dedicated to ensuring your satisfaction and addressing any concerns that may arise.

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